All persons affected by the project were either relocated, resettled and/or had their assets compensated in accordance with the Lesotho Highlands Water Project (LHWP) Compensation Policy as well as the Treaty between the Republic of South Africa and Lesotho. Ccompensation was paid to the affected persons by adopting the following measures:
The implementation and the execution of the Compensation Policy is also regularly monitored by an Independent Panel of Experts.
Complaints relating to compensation, relocation and resettlement issues are dealt with through various Lesotho Highlands Development Agency (LHDA) field officers, the Social Development and Environment Division, and the Public Relations Office. All queries that arise are dealt with by the LHDA on a case-by-case basis and captured on a database. Complainants also have access to the Compensation Ombudsman.
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