1)Whether, with regard to modern technologies that can be harnessed to make his department efficient and reduce direct inquiries from the public about the progress of their applications for various documents, his department has implemented an online verification platform in which members of the public can check the status of their national identity document applications; if not, what is the position in this regard; if so, is the system live and accessible to the public;
(2) what steps is his department taking to ensure that its systems across all of its service centres are always up and running to enhance service and reduce wastages of resources and time that manifest in long queues at its service centres?