(1) What steps will he take to resolve the ongoing complaint that offices of his department that are located in Somerset West Main Road in Helderberg, Western Cape, are heavily congested and oversubscribed;
(2) how does he intend to deal with employees of his department who refuse to assist the general public in a respectful and dignified manner when they conduct themselves in a rude and obstreperous manner with the public and refuse to address them in English and/or Afrikaans while the public that are served by their office is mainly Afrikaans and/or English Home Language speakers;
(3) whether there have been any disciplinary hearings and/or conduct enquiries regarding any member of the staff employed at the specified branch; if not, why not; if so, what (a) were the outcomes of the hearings and/or enquiry and (b) are the further relevant details?