(What (a) is the staff capacity of the offices of his department that are located in Somerset West Main Road in Helderberg, Western Cape, that are heavily congested and oversubscribed, (b) number of positions have been filled, (c) is the current situation regarding the full capacitation of the specified office in terms of ensuring all the workstations are properly equipped, (d) are the causes of the alleged congestion and (e) steps will he take to ameliorate the situation as the queue outside the offices impairs the dignity of the citizens of the Republic who make use of the offices where hundreds of persons wait many hours for services that are not forthcoming?