a) District Manager: Operations and Office Manager to ensure compliance to basic queue management principles of communicating with clients at regular intervals and to educate the staff to conduct themselves in a professional manner.
b) All offices prioritise the aged, persons with disabilities, pregnant mothers, mothers with babies as well as school learners in uniform. The Departmental Service Charter is displayed in front offices and staff pause areas and two (2) front office clerk posts will be filled before July 2022.
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