With reference to the (a) national tour guides registrar and (b) tour guides registrar of the nine provinces, (i) on what date was each complaint (aa) lodged and (bb) completed in each case in each month in the past three financial years and since 1 January 2022, (ii) who addressed each complaint in each case, (iii) what costs were incurred when addressing each complaint in each case in each month and (iv) how are complaints used to improve the systems?