According to the KwaZulu Natal Provinicial Department of Health, the response is as follows:
1. Please note that the waiting times on the table below is based on waiting time survey in 2021/2022 quarter four (04)
SERVICE POINT |
AVERAGE ACTUAL TURN AROUND TIME (as per quarter 4 21/22) |
Screening area |
48 Minutes |
OPD file registry |
37 minutes |
FACTORS CONTRIBUTING IN DELAYED WAITING TIME:-
(2) The following table reflects the details in this regard.
Challenges |
Plan to improve |
Non referred cases |
The hospital management has identified designated area to see non referred cases so as to reduce overcrowding in OPD which will also improve OPD waiting time. |
Special clinics |
Strengthening of booking system to clients referred from different clinics. |
Limited record storage room |
Extra record storage area in a form of a container – The procurement process is in the advertisement stage. |
Incomplete record management system |
- Continuously educating the community about new system (use of identity document for registration) - noting unplanned/Unreferred visit of patients from Mozambique. |
COVID -19 screening in waiting area |
- Integration of services and educating community about the new normal. - ensuring community compliance in covid-19 precautionary measures |
Improved communication with the public |
Strengthen education to the clients on existing national guidelines for complaints, compliments and suggestion procedure. |
END.