The Department of Home Affairs’ Access Model has identified 778 mobile service points and the majority of them are in rural areas to service citizens; hence in the next financial year we will be buying additional mobile units to add to the current fleet and expand the footprint to ensure that citizens receive the services in their localities.
Secondly, all offices with BABS have been given tablets to assist citizens with booking and the State Information Technology Agency (SITA) is working on zero rating data requirements for government websites to enable citizens to access BABS on our website for free.
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