With reference to the account statement that shows an unpaid balance as at 1 February 2022 of Ms Otlametse Khonkhobe, who graduated from the Tshwane University of Technology in May 2022 but has not yet received her certificate to date due to the specified university claiming that the National Student Financial Aid Scheme has not paid all the fees as approved for her studies in 2021, (a) where did he get the record that the fees were paid and (b) why has the student not yet received her academic certificates after a year since graduation?