a) The expansion of the banks footprint is dependent on the signing of partnership agreements with the banks and has been delayed due to the banks requirements that DHA should guarantee minimal system downtime and quicker response to calls logged for IT support.
b) The DHA and Banking Association of South Africa (BASA) which represent all banks are crafting plans that will mitigate the issues raised by banks to ensure that the partnership agreements are eventually signed in the current financial year.
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