In light of the fact that Home Affairs offices servicing mostly rural and impoverished persons, such as Home Affairs in Engcobo Local Municipality, who have been lamenting network issues and that they are using old equipment that often crashes (details furnished), what (a) are the reasons that he has failed to ensure South African citizens in rural areas are able to get documents on time and (b)(i) steps and (ii) are the deadlines thereof that will be undertaken to ensure that the matter is resolved?