(1) Whether he has been informed of the ongoing billing crisis in the City of Johannesburg Metropolitan Municipality; if not, what is the position in this regard; if so, what interventions have been made; (2) whether his department has been informed of the cause for the billing crisis; if not, what is the position in this regard; if so, what are the details; (3) whether (a) a certain household (details furnished) was served with a final notice in the first week of August 2013 and (b) the headquarters of the ANC, Luthuli House, was served with an incorrect bill dated 24 May 2013; if so, how was each matter resolved; (4) whether the said metro has implemented all the necessary measures to restore the integrity of the billing system; if not, what corrective measures will his department implement to assist the metro; if so, what are the relevant details?