Official reply:
NATIONAL ASSEMBLY
QUESTION 1349/2013
FOR WRITTEN REPLY
Date of publication on internal question paper: 31 May 2013
Internal question paper no: 19
1349. Mr M Waters (DA) to ask the Minister of Social Development:
What is the average time that social grant beneficiaries wait for their
phone calls to be answered in order for them to instruct the SA Social
Security Agency (SASSA) to transfer their money into their bank accounts?
NW1679E
Reply:
The average time that social grant beneficiaries wait for their phone calls
to be answered in order for them to instruct the SA Social Security Agency
(SASSA) to transfer their money into their bank accounts are approximately
between 5-10 minutes depending on the call volumes. The national call
center has 190 dedicated lines and the 9 Provincial mobile contact centers
have 28 dedicated numbers to ensure the minimum waiting time.