(1) With reference to her department’s 2011-12 to 2013-14 Strategic Plan, why has (a) the turnaround time for issuing permanent residents’ permits increased from 6 months in the 2009-10 financial year to 8 months in the 2010-11 financial year, (b) the turnaround time for issuing temporary residence permits increased from 4 weeks in the 2009-10 financial year to 16 weeks in the 2010-11 financial year and (c) the turnaround time for the second issuing of identity documents increased from 40 days in the 2009-10 financial year to 47 days in the 2010-11 financial year; (2) why does the Strategic Plan not indicate any improvement on the 2009-10 turnaround times referred to for the years 2011-12 to 2013-14?