(1) Whether any SA Airways (SAA) flights were delayed as a result of (a) cleaners, (b) staff, (c) crew members, (d) contractors for refreshments, (e) capacity problems at check-in counters and (f) technical problems with (i) computerised equipment and (ii) aircrafts during the period 1 January 2008 to 30 September 2009; if not, what caused each delay; if so, (aa) how many delays and (bb) what was the reason for each delay; (2) whether SAA has put any measures in place to ensure that (a) passengers board planes on time and (b) planes (i) depart and (ii) arrive on time; if not, why not; if so, what measures?