(1) What is the current turnaround time in the complaint-handling process of the Independent Complaints Directorate (ICD) from the time a complaint is (a) received until it is captured on the database and (b) captured until investigation begins; (2) (a) who decides what further action will be taken once a complaint is received and (b) how is this decision taken; (3) whether any measures will be put in place to prevent that the restructuring of the complaints processing, monitoring and investigation programme and the information management and research programme interferes with investigators receiving complaints directly and deciding what further action to take; if not, why not; if so, what measures?