(1)With regard to the SA Social Security Agency (SASSA) payment glitch which affected SASSA beneficiaries over the period 5 to 8 September 2023, what (a) total number of beneficiaries were adversely affected in each (i) province and (ii) grant category, (b) were the root causes of the payment glitch, (c) was the cause of the payment glitch, (d) are the relevant details of any fraudulent activity that was detected during the specified period, (e) are the consequences of the SA Postbank being in breach of their service-level agreement given its inability to reliably pay grants and (f) progress has been made, together with financial institutions, in processing the payment of grants to beneficiaries through their bank accounts which have proven to be far more reliable rather than the SASSA gold card;
(2) whether her department intends to work with retail stores to develop a training programme for retail staff to equip them to assist SASSA beneficiaries; if not, why not; if so, what are the relevant details;
(3) whether SASSA have access to a bulk SMS system in order to communicate with the beneficiaries when payment glitches arise; if not, why not; if so, what are the relevant details?