(1)Whether his department had solved the problem of long queues and denial of service on reaching the counter after a long time in the queue; if so, what (a) is the average waiting time for service, (b) measures are in place to check that those who are waiting in the queue will indeed be served without being asked to come back on another day, (c) was being done to ensure that the ticket allocation system is working smoothly and reliably 100% of the time, (d) control measures are in place to ensure that the system is the best it can be and (e) surveys are undertaken to ascertain any improvements should and must occur to satisfy the Batho Pele principle; if not, (i) which of the above are not being done and (ii) why;
2) what has been his findings on citizen satisfaction with the service provided by his department?