On referral system Mrs Nelosn noted that Dr Baloyi visits the facility every Friday. The facility refers to Kwa Mhlanga hospital for emergency cases and complicated deliveries. There is no facility that refers to Verena due to its geographical location. Patients who need social services are referred to SASSA on site. The CHC also has a referral register which guide which assist when they referred. 5.1 Governing Structures