5) Waiting times . The Kaizen Model which won international award for reducing patient waiting times was rolled out to different units. Reports on waiting time was measured and submitted to quality assurance and the average for June 2013 was 172 minutes. . Triage and sorting of patients in outpatient department (OPD) were done daily to improve waiting times. . Continuous training of personnel on NCS and ministerial directives to address the waiting time in all units will be conducted.