. Staff attitude - staff engagement conducted and expected daily behaviours is that the staff greet the patients and ask for permission if they need to conduct any tests and thank the patient afterwards. . On waiting times - there are queue management staff who attend to patients. . On lack of capacity - is in-house capacity building and alternative funding initiatives are taken. . On the issue of obsolete HCT - there is maintenance and replacement plan that focuses on life support. . On shortage of hospital beds - there is a decongestion plan. . Staff shortages - the AHP will assist to recruit in the shortage of specialists and nurses. . Introduction of ward-based electronic data system and information audit has been conducted to address the inadequate date management. . The patient bell system and a security plan have been introduced to attend to security issues. 3. Primary Health Care