. KES appreciated the feedback regarding queues at the post office and indicated that they would try to work with the Post Office in ensuring a dedicated line for KES Customers. The method of paying at the Post Office was done because of robbery at KES offices. KES customers were requested to pay at the Post Office and bring slips to KES. KES pleaded with the communities to report to KES on issues relating to payments problems at the Post Office. Old people can still be assisted at KES offices; however, younger people are encouraged to pay at the Post Office. . On the point of paying for the service while disconnected - KES indicated that when the SHS was installed - it was installed in a manner that one rents the system - hence paying for it even though it is disconnected (in other words one pays for "having the system"). . When a system is stolen, the owner has to report the stolen system to the police. With such evidence KES would be able to replace the system; however, there will be a fee involved.