The project in Ndwedwe started in 2005, however installations started in 2006. However the project stopped after 300 installations as there was a conflict on the appointment of KES as the service provider. Lack of cooperation from the community led to a low number of installations. The DoE, in 2009, gave KES another budget, where KES came back to Ndwedwe for project implementation. This also did not solve the problems as the office in Ndwedwe had to be closed because only about 40 to 50 customers were paying for the system and this was not sustainable for the KES offices. It was possible that certain households were illegally using the system.