Ms V Peterson, the Chief Executive Officer of SASSA, explained to the Committee that the aim of the presentation was to provide an overview of the performance of the Agency for 2012/13 financial year and also to highlight some of the financial and service delivery challenges. For 2012/13 financial year, SASSA set to achieve the following key priorities: Customer Care-centred Benefits Administration and Management System; systems integrity and increased access to social security services. To address the challenges it had encountered in the past, the Agency had identified key strategic objectives, which are: