(1) Whether he is aware of a certain person’s (name furnished) urgent plea for assistance with regard to an application for a permanent residence permit (details furnished); if not, what is the position in this regard; if so, (2) has his department launched an investigation into the circumstances regarding the delay of this application; if not, (a) why not, (b) will his department investigate and (c) will the specified person be provided with a speedy outcome to the application; if so, what are the relevant details?