For the 2013/14 budget an amount of R8 million has been allocated over the MTEF period for the payment of telecommunications service providers to the Presidential Hotline, and further R37.1 million is allocated for the State Information Technology Agency for the Hotline call centre. It was against this backdrop the Committee undertook to embark on an oversight visit to inspect the Presidential Hotline in order to ascertain the effectiveness of the call centre, and engage the Department of Performance Monitoring and Evaluation (DPME) on the processes followed to ensure those citizens' concerns and queries are resolved by the responsible departments.