The Committee was concerned about SITA's capacity to handle the system requirements of the Presidential Hotline given that DPME had requested SITA to modify and modernise the Hotline's system in order to accommodate the Citizenship Satisfaction Survey. SITA Management indicated that their capacity and performance of the Hotline was in accordance with a Service Level Agreement (SLA) with DPME and that any poor performance or non- deliverables would constitute breach of the SLA and therefore subject to review or termination of the SLA.