The Committee highlighted that in many instances departments experienced poor expenditure performance in their spending under goods and services budget due to delays by SITA to submit invoices and this has an adverse effect on the departmental budget expenditure. SITA indicated that there has been positive progress in collecting outstanding debt and meeting its own obligations in terms of current Service Level Agreements with government departments. However, SITA further indicated that it had 25 funded posts that are to be filled in its Service Management Centre. SITA also indicated that it has a monthly billing system which set targets of invoices to be collected at the end of each month. Furthermore, it was indicated that some departments request SITA to delay invoicing or billing them due to budget issues. At the time of the visit SITA had 25 funded vacant posts to be filled.