The Committee expressed that there is a need for an independent verification or quality assurance system for the resolution of cases by departments and provinces and requested the Department to consider on-site verifications which can be conducted via constituencies and Parliament. The Department indicated that in some instances the utilisation of Community Development Organisations (CBO and NGO's) will be critical in the verification of case resolutions. The Committee enquired from the Department whether the Presidential Hotline was having any impact in terms of improving general government service delivery. The Department indicated that they were in the process of compiling case studies in order to assess the impact. The Department also indicated that overall the Presidential Hotline has generated increased awareness within departments and provinces about citizen responsiveness and the monitoring thereof.