. Prompt justice including remedial action o The organisation will map, re-engineer and automate all identified business process by 31 March 2014, with a special focus on improving efficiency in key processes o Turnaround times for investigation of early resolution cases were revised as follows: 50% of the complaints resolved within 3 months; 30% of the complaints resolved within 4 months; 20% of complaints resolved within 6 months. o The organisation will conduct training for organs of state on the Public Protector Rules