5. The Committee is concerned that the Public Protector's strategy in approaching departments or entities with complaints may be causing unnecessary difficulties, even tensions. The Committee is concerned that by approaching junior officials within a department or entity rather than persons with sufficient authority to address the complaint matters are dragged on. For example, in a recent matter, Legal Aid SA expressed its unhappiness that neither the relevant Regional Office nor the National Office was informed of the complaint involving a Justice Centre until it received the provisional report. Legal Aid SA is of the view that if it has been properly approached regarding the investigation, the complaint would have been promptly dealt with. The Public Protector is asked to respond to the Committee in writing by 19 July 2013 after disagreeing with Legal Aid SA's view of the process. The Committee heard the Director-General express similar views last year. It is, however, pleased that there is now an agreement with the Departments of Justice, Public Service and Administration and Home Affairs that all complaints from PPSA go to a focal point.