The capacity to communicate effectively with constituents is a fundamental function of modern governance. A key aspect of governance is how citizens, leaders and public institutions relate to each other in order to make change happen. Without communication structures and processes which enable the two-way exchange of information between state and citizens, it is difficult to imagine how states can be responsive to public needs and expectations. Crucially, two-way communication allows citizens to monitor the states' activities, to enter into dialogue with the state on issues that matter to them, and to influence political outcomes.