ETHICS HOTLINE: Members of the Committee raised concern about the ethics hotline. The Authority outsourced this function to a private company (KPMG) for managing a complaints hotline pertaining to the private security industry. The Committee questioned the amount of complaints received through the hotline and whether the Authority considered the R47 000.00 spent on the hotline as value for money. The Authority stated that they could not provide the total amount of calls received through the hotline, but confirmed that a total of 26 case reports were generated in the 2011/12 financial year. The Committee noted that it is a very expensive hotline, as so few case reports were generated in the space of a year and further questioned why an independent body was necessary to establish a hotline within a body like PSIRA already mandated to be an independent body to regulate the industry. The Authority stated that the Law Enforcement division of PSIRA also have a complaints line. However, the Council stated that they were not aware of the hotline managed by KPMG and that the Council was not part of the decision to establish such hotline. The Council further stated that the hotline was not cost effective and that there exists no motivation why such an outsourced hotline was necessitated by the Authority.