Thank you, Speaker. I am encouraged by what the Minister has had to say, that she is looking at the systems. Part of the problem, I would suspect, is the fact that the system needs to be simplified, which is one of the reasons for the backlog. The hon Minister admits that there have been numerous documents and that it is a complicated process, and part of it would be the simplification thereof.
I am also encouraged to hear that there is no temporary residence permit backlog. I say this because in the department's 2011-12 annual report a target of 193 000 was set for permanent and temporary residence permits to be processed, but only 73 499 were actually issued. This translates to only 38% of what their own targets require.
So, I am asking the hon Minister what she is doing to improve this performance, and what other initiatives she has under way to improve this and better meet their targets that they have set themselves.