The Commission noted that while there have been expansions in the levels of delivery of basic services; these have paradoxically been followed by rising levels of service delivery protests. In a recent survey on the levels of satisfaction with service at a public health facility, over 62 per cent of respondents said they were very satisfied with the service rendered. Survey results reveal that the main concerns of those enrolled at educational institutions were a lack of books, high tuition fees and large classes. Government needed to communicate its achievements more directly to citizens.