The Programme is responsible for Institutional Performance Monitoring and implementation of the Frontline service Delivery Model. The programme is responsible for the implementation of management performance assessments, assessments of departments' strategic plans and Annual Performance Plans (APPs) to determine their alignment with the prioritised outcomes, and monitoring of the implementation of key indicators of public sector performance on behalf of the Forum of South African Directors-General (FOSAD). Furthermore, it is responsible for designing and implementing hands-on service delivery monitoring activities with Offices of the Premier and for setting up and supporting the implementation of citizens-based service delivery monitoring systems, including the Presidential Hotline.