The performance or delivery agreements that exist in the public sector are meant, among others, to implement the programmes of government, but at the same time to provide us with information which will enable us to improve whatever needs to be improved. It is not the only programme that we are engaged in. There is also the question of monitoring that we do physically on the ground: moving from one area to the other and from rural areas to most of the serviced points throughout the country, and identifying those areas that we think have problems including, amongst others, how the Public Service responds to the basic issues that people raise. We do work out plans jointly with the relevant departments or those service points for improvement in the manner in which services are being delivered to our people.
We believe that in areas where we have been able to do that, there have been significant improvements practically in the manner in which the Public Service itself interacts with society, not only in terms of the paperwork that we do, but also in the direct contact between the Public Service and the citizenry at large.
So, we believe that the programmes which we are putting in place in the various aspects of the work we are dealing with are beginning to bear fruit and will be able to address the issues that you are raising. Thank you.