5.1 Performance of entity The Chairperson of the Board gave an overview of the performance of the entity, challenges facing the entity and the industry as a whole and the focus of the entity moving forward. She highlighted the following in her input: . SAA had exceeded most of its key performance indicators (KPIs). The ones that were not met were due to global pressures. . Unlike its competitors, SAA had not received recapitalisation and performed better comparatively. . SAA had made progress in the civil and criminal proceedings for crimes identified in the KPMG report, and governance and compliance measures had been sharpened in the organisation. Progress was also made on litigation matters against SAA in South Africa and globally.