6.2 Actions taken to address governance shortcomings . Disciplinary action against six implicated staff for irregularities as identified by internal audit reports in respect of 'irregular procurement practices relating to fibre optic installation contracts' presented to the company in November 2010. . As a consequence of various audits, procurement systems, processes and document control have been substantially strengthened, new supply chain policies and procedures have been developed and a framework agreement for compliance with the Construction Industry Board (CIBD) has been implemented. . Contract management processes have been strengthened and further improvements were underway to meet the capital project implementation recommendations made by the internal auditors. . All contractor payments within finance were now based on the three-way matching principle which includes purchase orders, invoices and goods receipt notes together with documented proof of investment decisions based on improved delegations of authority. The issuing of purchase orders is now also effectively regulated. . All Declarations of Interest within the company, including those of the board, the executive and managers, have been updated. . As a result of the qualification to the 2010/11 audit, no bonuses had been paid to any staff member. . A new corporate plan was developed and submitted at the end of June 2011. The shareholder had subsequently approved the new plan, which identified a number of actions to turn the company around and ensure future sustainability. These included a new set of market-related value propositions, a re-assessment of the future product portfolio and an re- aligned organisation structure. . HR PAYE payment procedures have been improved to avoid the previous payment of penalties to SARS. . A proper payroll claims process had been set in motion. New leave from processes were in place and there was proper access control to the building. . Procurement tracking and reporting tools have been created. . An IT system review procedure has been developed, effective back-ups were available and were also stored off site. IT security has been substantially improved. . Four new executive managers have been appointed, namely a new Chief Financial Manager, a Chief Technical Officer, an executive responsible for Governance and a head of the Capital Investment Programme.