10.2 Committee's observations The Committee made the following observations: . Concern was expressed at how the entity would recover money lost in the DRC. Was a risk assessment conducted before the entity explored that market? Has the entity proceeded with legal processes in that regard? . Clarity was sought on when the forensic investigation began, and whether there were internal control measures in place. . A proposal was made that the entity should consider a coding system in order to track lost baggage and improve baggage safety. . Concern was raised regarding the non-achievement of key performance indicators. . Concern was raised about the low job targets achieved and the low representation of people with disabilities.