4.3 Despite the DCS' continued complaints of the DPW's failure to deliver services as per its mandate, the Committee has had no indication of the DCS' commitment to ensuring that the DPW delivers, or that the working relationship is improved. At the time of the compilation of this report, the long outstanding DPW-DCS service-level agreement (SLA) had not yet been concluded. The DCS' reasons for the delay are unacceptable to the Committee. While the Committee acknowledges the challenges experienced by the DPW in executing its mandate, it cannot be denied that the DCS has done little to ensure that services are delivered. As recommended in our report on the 23 January 2012 oversight visit to the Barberton management area, the DCS should provide the Committee with a written report on the reasons for the delay in concluding its SLA with the DPW.