1.1 Introduction The President, in his 2011 State-of-the-Nation Address (SONA), reminded Parliament of its role of holding the executive accountable and of performing an oversight role that ensures service delivery benefits to all people, especially those without basic services. To this end, the Committee undertook an oversight visit to two provinces, namely (i) part of the Northern Cape (Springbok) and (ii) part of the Western Cape (West Coast and the City of Cape Town), with the intention of overseeing the provision of services (including projects) by the Department and GCIS and their entities.