The Committee made reference to the Presidential Hotline which accounted for a R32.5 million increase in the budgetary allocation under programme 4 for the 2012/13 financial year and over the remainder of the MTEF. Concerns were expressed at the Human Resource and Information Technological capacity of the Department to effectively deal with this added mandate. The Department responded that it would double the number of call centre operators in order to address the call-throttling challenges. Service providers were appointed to deal with the Information Technology and Telecommunications aspect of the Presidential Hotline. It was further reported that 122 589 cases have been logged from September 2009 to 31 January 2012 and that the call responsiveness has improved from 39 per cent in November 2009 to 80 per cent in January 2012.