a) enrich the role of the CCMA in the labour market; b) build-up skills for staff and social partners to achieve professionalism; c) deliver excellent service rooted in social justice, ensuring a balance between quality and quantity; d) enhance and entrench internal processes and systems for the optimal deployment of resources; e) align the structure that will enable optimal implementation of the strategy; and f) entrench an organisational culture that supports the delivery of the mandate.