2.4 Inmate complaints 2.4.1 ICCVs have access to any part of a centre, and any documents relevant to the execution of their duties. They regularly visit correctional centres, interview inmates, and record and monitor the resolution of complaints received. As they have no power to force heads of correctional centres (HCCs) to cooperate with them, ICCVs mainly operate as mediators and facilitators, ensuring that complaints are resolved amicably.