2 Presentation by SASSA on its 2010/11 Annual Report Ms V Petersen, Chief Executive Officer of SASSA, indicated that the aim of the presentation was to provide an overview of the performance of the Agency for 2010/11. She noted, as background information, that since the establishment of the Agency there has been a steady increase in the demand for SASSA services and subsequently this resulted in the increase in the workload of its staff. In 2006, the number of benefits stood at 10 975 076 and in March 2011, it had increased to 14 935 832 million. This has had negative impact on the quality of service delivery.