The IGAP intended to reduce turnaround time for social grant applications was piloted in one of the districts in the Free State and it was still being reviewed for its effectiveness. In addition. the Agency achieved on average a turnaround time of nine days, which was an improvement from the previous 21 days turnaround time for processing of new social grant applications. This was made possible by the implementation of a three step model comprising of immediate capturing and verification of applications on- site, followed by the issuing of a letter on the outcome to the applicant before leaving the Agency offices. KwaZulu-Natal and Gauteng regions recorded the highest number of social grants applications that were processed within 30 days whilst the Northern Cape recorded the lowest of applications processed within the same period.