The Agency had undertaken change management initiatives to improve skills, competencies and professional conduct. The ethics audit conducted within the Agency revealed a significant decrease in the number of grievances relating to job descriptions and performance management including staff development. The Agency made progress in inculcating the understanding between performance expectation and actual performance. In addition, the ethics training was provided to 3 165 staff members across the regions. The training served to communicate the vision, mission and expected conduct as well as the responsibility of staff members to report incidents of breach of the Code of Conduct and Ethics.