The Agency, through the implementation of the Legal Services Model drafted and vetted 101 contracts and Service Level Agreements in accordance with processes contained in the Framework for Contract Management. It managed to reduce the number of litigation matters from 2 744 to 1 944 during the 2010/11 financial year. Liability costs on litigation matters were also reduced from R43 254 321.12 to R12 164 381.08 in the reporting period translating into 71.8% decrease.