To address challenges that the Agency had encountered, it was reported that the Budget Performance Review would be important for designing the most appropriate structure for SASSA. SASSA had implemented various steps to improve service delivery. It had optimised business processes, and had standardised the Grant Payment System. It had developed a new payment model to improve its costs efficiencies, whilst the implementation of austerity measures also had a bearing on the new envisaged innovations and projects. The moratorium on the filling of posts remained a major challenge in respect of its human resource (HR) capacity, and that had an effect on overall performance of SASSA.